At Sallygrzeen, we are committed to delivering your Retro Folding Fan orders safely and efficiently. This Shipping Information page outlines how orders placed through sallygrzeen.com are processed, shipped, and delivered.
Order Processing
Once an order is successfully placed on sallygrzeen.com, you will receive an order confirmation email. Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During peak seasons or promotional periods, processing times may extend slightly.
All Retro Folding Fans are carefully inspected before shipment to ensure quality and accuracy.
Shipping Methods & Delivery Time
We work with reliable international shipping carriers to ensure safe and trackable delivery. Estimated delivery times vary depending on the destination country:
- Standard International Shipping: 7–15 business days
- Extended Regions: 10–20 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
Once your order is shipped, a tracking number will be provided via email. Customers may track their shipment using the carrier’s official tracking system.
Shipping Fees
Shipping costs are calculated at checkout based on the destination and selected shipping method. Occasionally, Sallygrzeen may offer promotional free shipping events, which will be clearly indicated on sallygrzeen.com.
Customs Duties & Taxes
For international orders, customs duties, import taxes, and local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer. Sallygrzeen does not control or determine customs fees and cannot predict their amount.
We recommend contacting your local customs office for detailed information regarding potential charges before placing an order.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is entered, please contact inquiriesupport@sallygrzeen.com immediately. We will do our best to update the information before shipment.
If a package is returned due to incorrect address details or failed delivery attempts, re-shipping fees may apply.
Lost or Damaged Shipments
While we work with trusted carriers, rare incidents of loss or damage may occur. If your Retro Folding Fan arrives damaged or if your tracking information indicates delivery but you have not received the package, please contact us within 7 days of the expected delivery date.
We will coordinate with the shipping carrier to investigate and provide a reasonable solution, which may include replacement or refund depending on the case.
Order Modifications & Cancellations
Order modification or cancellation requests must be submitted within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be modified or canceled.
For further shipping-related questions, please contact our support team at inquiriesupport@sallygrzeen.com. We are here to ensure your experience with Sallygrzeen is smooth and satisfactory.